FAQ
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What forms of payment do you accept?
We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.
- How secure is this store?
This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).
- Do I need a PayPal account to purchase from this store?
No, you are not required to have a PayPal account to purchase from this store. A secure Paypal transaction can be processed from anywhere in the world without the need to set up a Paypal account. If you already have a PayPal account you may use it.
Standard shipping for orders in the contiguous US takes 7-10 business days. International orders usually take 10-15 days to arrive depending on the destination country. city and customs processing.
Do you ship internationally?
Yes, we ship to most destinations around the world.
What shipping method do you use?
Standard shipping for orders in the United States are shipped via USPS First Class or Priority Mail. International orders are shipped via USPS First Class or International Priority Mail where possible.
How much does shipping cost?
It depends on your country and the size of your order. The easiest way to determine your shipping cost is to add the items to your cart, select your country, and press the “update total” button. Orders shipped outside of the U.S. are sometimes subject to customs duties and fees levied by the destination country. Unfortunately due to the variations in such charges around the globe Tano Design can neither estimate nor factor such charges into our prices.
What is your return policy?
Our goal is 100% customer satisfaction. In general, unworn shirts can be exchanged within 15 days of delivery. If a product is defective, it may be exchanged for a new product which will be shipped to you at no additional charge once the defective product is returned. If you are unsatisfied with your purchase we will gladly issue you a full refund upon return of the purchased merchandise. If you have further questions please don't hesitate to contact us.